Interested in joining our team?
Open positions will be listed below. If you are interested, fill out the form and attach your resume!
Technology Solutions Manager
Twin Oaks Technology is seeking a full-time employee to assume the following job duties:
- On-site fiber installation and troubleshooting for business and residential customers.
- Identify, troubleshoot, and resolve hardware, software, and network-related problems encountered by clients using their internal/external networks, servers, PCs and Macs, various operating systems, etc.
- Perform or assist with network cable pulls, including CAT6 and Fiber.
Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
- Customer sales, service, and education
- Research, test, and implement possible solutions.
- Deliver customer support both in-person, over the phone, and in writing, in a professional manner.
- Use established tracking system to log requests, monitor progress, track problem resolution, and identify patterns.
- Documentation of proper procedures and fixes.