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Technology Solutions Manager

Twin Oaks Technology is seeking a full-time employee to assume the following job duties:

• On-site fiber installation and troubleshooting for business and residential customers.
• Identify, troubleshoot, and resolve hardware, software, and network-related problems encountered by clients using their internal/external networks, servers, PCs and Macs, various operating systems, etc.
• Perform or assist with network cable pulls, including CAT6 and Fiber.
  Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Customer sales, service, and education
• Research, test, and implement possible solutions.
• Deliver customer support both in-person, over the phone, and in writing, in a professional manner.
• Use established tracking system to log requests, monitor progress, track problem resolution, and identify patterns.
• Documentation of proper procedures and fixes.